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| In each case, your first port of call for any difficulties would be the Jupiter Support helpline which operates 7 days a week. If we need to reconfigure settings on your system, in many cases we are able to dial in and create a Virtual Private Network from our computers to yours, thus rectifying an issue with little effort on the part of the practice. |
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For hardware or software issues which cannot be dealt with
remotely or over the telephone we are more than happy to send one of our on-site support engineers. |
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| Our customer support is provided by a team of dedicated support engineers who can deal with any specific questions or problems you may encounter. The cost of support is covered by your on-going license and support contract which is explained in full at the time of purchasing your new system. At Jupiter we are happy to support both your software and hardware ensuring that you require only one point of contact for any eventuality. |
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As well as providing general support, each practice is assigned an
"Account Manager" to ensure
continuity when you call up and speak
to someone. All telephone conversations are logged along with any e-mail or fax communication so we have a complete historical record
of your account. |
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