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In each case, your first port of call for any difficulties would be the Jupiter Support helpline which operates 7 days a week. If we need to reconfigure settings on your system, in many cases we are able to dial in and create a Virtual Private Network from our computers to yours, thus rectifying an issue with little effort on the part of the practice.
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| For hardware or software issues which cannot be dealt with remotely or over the telephone we are more than happy to send one of our on-site support engineers.
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Our customer support is provided by a team of dedicated support engineers who can deal with any specific questions or problems you may encounter. The cost of support is covered by your on-going license and support contract which is explained in full at the time of purchasing your new system. At Jupiter we are happy to support both your software and hardware ensuring that you require only one point of contact for any eventuality.
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As well as providing general support, each practice is assigned an "Account Manager" to ensure continuity when you call up and speak to someone. All telephone conversations are logged along with any e-mail or fax communication so we have a complete historical record of your account.
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Jupiter Systems has an enviable track record in providing excellent customer support to over 850 practices
UK wide for over two decades. By offering both hardware and software solutions, we are able to provide
a complete “one stop shop” for all system requirements, enabling the practice to concentrate on the
profitable running of their business and caring for clients.
Voyager software is designed to remove the need for site visits as virtually all support
and additional installation work is performed remotely by Jupiter internal support
staff.
Let us look after your system requirements and discover what our clients already enjoy - our dedicated
support service.
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